Cancellation requests must be received in writing 30 days prior to the first day of the conference.
For Annual Meeting Conference registrations, NCCTM will issue a full refund minus a $25 cancellation fee for members, nonmembers, and each person affiliated with a group.
No refund of any type, including no-shows, will be given after 30 days prior to the first day of the conference.
Substitutions will be accepted via email, letter, and onsite registration. Substitutes must submit a letter explaining who they are substituting and must return the original attendee's badge. Nonmembers substituting for members will be charged the current nonmember registration rate. In addition, no discount will be given for members substituting for nonmembers.
Refunds will be issued within eight weeks after the Annual Meeting.